Duty Manager

We are looking for an experienced, creative individual to manage the busy events across The Point and The Berry Theatre. As Duty Manager you will be passionate about creating an excellent customer experience for our visitors and will be responsible for overseeing safe operations of the theatres, box office and bar service during events.

The ideal candidate will have lots of enthusiasm, great customer care and an eye for detail.

This role is required to work at The Point, Eastleigh and The Berry Theatre, Hedge End as well as occasional external festival locations across Eastleigh Borough.

As a permanent member of the team, you will be following a changing shift pattern that responds to our Theatre programmes and will require evening and weekend. 18.5 hours per week working across a 7-day week.

Overview of Role Duties

Working as part of the logistics team to ensure smooth running of our venues and external locations. Assisting the Front of House Manager to ensure the smooth and efficient running of the sales and front of house functions during events and activity.

To be successful in this role you will have the following experience:

• Confident in dealing with customers and visitors
• Ability to follow strict health and safety procedures.
• Good communication and customer service skills.
• Sales experience
• Experience of working with volunteers
• Building strong relationships with managers and team members promoting a supportive culture based on excellence, professionalism and consistent communication
• Ideally you will hold a valid driver’s licence

Find out more about the role by reading the Job Description:

Download Job Description

If you are excited by this opportunity and feel you have the skills, experience and attitude we are looking for we would love to hear from you.

Our Benefits and Culture

You will be working with a great team in an organisation that is truly committed to a flexible, inclusive and enjoyable work environment. We are passionate about personal and professional development for all staff, offering exceptional conditions of employment as an accredited Living Wage Employer, plus the chance to make a lasting difference to the community of Eastleigh.

Eastleigh Borough Council benefits include:

• Up to 28 days annual leave (dependant upon local government continuous service)
• Flexible working arrangements and ability to accrue up to 2 days additional leave per month (subject to operational requirements – pro rata for part time staff)
• Defined Benefit Pension Scheme
• Places Leisure, Eastleigh – 30% off Full Membership
• Confidential Employee Advice and Support Programme
• Excellent working environment