Terms & Conditions

Terms & Conditions 

We reserve the right to make alterations to the programme, refuse admission to the ticket holder, reseat people should the need to arise, delay the entry of latecomers until a suitable break in the performance and refuse the use of any audio or visual recording equipment.

Patrons

All patrons must have a seat; please check age restrictions upon booking, please ensure children under the age of 10 are accompanied by an adult for all events.

On selected performances, children under 10 months of age, who are able to sit on a parent/guardian's lap during the performance, can attend for free, otherwise a separate seat is required and standard ticket charges apply, unless otherwise stated.

Offers and Promotions

The Point and The Berry Theatre reserve the right to make discounted ticket offers or promotions to selected customers at any time. If you believe that you should have received a discount which is not reflected in the price shown on the checkout page please do not proceed and call, email or visit the Box Office before paying for your tickets.

Offers are not generally valid in conjunction with any other offer or concession, including concessions for children, students and over 60s. When taking advantage of a special offer, individuals in these groups may receive a cheaper price by selecting a full price ticket.

Refunds and Exchanges

Once tickets are purchased, tickets are non-refundable except in the case of a cancelled event.

We are able to exchange tickets for another performance of the same show incurring an administration fee of £2.50.

We use the e-tickets facility when booking to reduce queuing at the box office and handling of tickets. E-tickets are free to download and can be displayed on a mobile device, there is no need to print your tickets at home. If you have misplaced your tickets please log in to your account and download your tickets. Alternatively get in touch with our Box Office so they are able to resend.

Restoration Levy

A Restoration Levy has been added to the ticket prices to help the ongoing programme of maintenance to our theatres. We do not charge a booking fee.

Data Protection

When making your booking we require some personal information which is stored within our ticketing system, Spektrix. All Privacy Policies are followed while taking data.

Classes/workshops

Refunds are only issued for classes and workshops in the following exceptional circumstances:

• Bereavement – Full refund for the term or half term paid for
• Severe sickness – Full refund for the term or half term paid for on provision that they are able to send or bring in a medical note
• If a class or workshop is cancelled we will contact you and arrange a refund/exchange.